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Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service - audiobook
Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service - audiobook
Autor: Długość nagrania: 01:32:00
Wydawca: Matrix Digital Publishing Język publikacji: angielski
ISBN: 978-1-84839-001-0 Data wydania:
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Kategoria: audiobooki angielskie >> biznes i gospodarka
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Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.

This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.

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