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Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service - audiobook

Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service - audiobook
Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Service - audiobook
Pauline Rowson
Matrix Digital Publishing
Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage. This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.
Wszystkie kategorie Tylko biznes i gospodarka Tylko pozostałe kategorie
Książki podobne do wybranej publikacji
Telemarketing, Cold Calling and Appointment Making - The Easy Step by Step Guide - audiobook
Telemarketing, Cold Calling and Appointment Making - The Easy Step by Step Guide - audiobook
Pauline Rowson
Matrix Digital Publishing

Telemarketing presents companies with some great opportunities to win more business. If done professionally it can help you to stimulate orders, generate leads, and build rapport with your customers. If done incorrectly you can lose business, alienate your customers, and destroy your organisation's reputation. In addition, you might fall foul of the law. So it pays to get it right. But telemarketing strikes fear into the hearts of many...
Marketing to Win More Business - Actively Market Your Business to Attract Customers - audiobook
Marketing to Win More Business - Actively Market Your Business to Attract Customers - audiobook
Pauline Rowson
Matrix Digital Publishing

In order to grow and survive in business, boosting your customer base and increasing your sales from those customers is paramount. And even if you are operating in the public sector, or in a non-profit organisation, there is still a need to communicate successfully with your target market.

This guide, written in a practical, straightforward style, covers how to win new customers and increase sales; how to market a business...


Success - Putting People First… - Money Second - audiobook
Success - Putting People First… - Money Second - audiobook
Rosie Hamilton-McGinty
Matrix Digital Publishing

Success is achieved by putting people first, money second. This is a new concept in Personal Development geared for the 21st century, in which emotional intelligence, charm, and generosity replace academic qualifications in securing good, strong personal and business relationships.

One's success in life lies in one's ability to navigate relationships: with customers, support staff, colleagues, subordinates...
7 Biggest Mistakes When Making Sales Calls - audiobook
7 Biggest Mistakes When Making Sales Calls - audiobook
David Ryder
Matrix Digital Publishing

You need customers but don't know how to get them.

You do NOT want: gurus talking in lofty terms about having the right attitude, understanding psychology and other great sounding but ultimately unhelpful theories.

You do want: a SIMPLE, practical guide on how to sell over the phone or how to arrange meetings that you can convert to sales. No gimmicks. No tricks. No nonsense.

And you want it written by someone who has been successfully selling and...






Ambrose Lavendale, Diplomat - ebook/epub
Ambrose Lavendale, Diplomat - ebook/epub
E. Phillips Oppenheim
Ventigo Media

The usual little throng of Americans, journalists, men of business and loiterers, were occupying their accustomed chairs in one corner of the long, green-carpeted room. Around the bar, would-be customers were crowded three or four deepmany of them stalwart Canadians in khaki, making the most of their three days leave, and a thin sprinkling of men about town on their way to lunch in the grill-room adjoining...

Golden Rules - Handling Objections - audiobook
Golden Rules - Handling Objections - audiobook
David Ryder
Matrix Digital Publishing

You need new customers. You've got your list of prospects. You are prepared to make the phone calls and press the flesh. But one problem keeps plaguing your mind.

How do you deal with the objections that will inevitably come up? How do you turn the prospect around? What do you say to someone who completely throws you with some obscure objection. And how do you know if they are serious or just blowing smoke in your face...




Building a Positive Media Profile - The Easy Step by Step Guide - audiobook
Building a Positive Media Profile - The Easy Step by Step Guide - audiobook
Pauline Rowson
Matrix Digital Publishing

Editorial coverage carries at least two and a half times the weight of advertising. It is a very cost effective way of raising an organisation's profile. This audiobook looks at how to build a positive media profile for an organisation. It provides information on how the media work and how to build good media relations. It also shows how to write a news release and get it published, how to conduct a radio and TV interview...
Being Positive and Staying Positive - Even When the Going Gets Tough - audiobook
Being Positive and Staying Positive - Even When the Going Gets Tough - audiobook
Pauline Rowson
Matrix Digital Publishing

Changing work patterns, pressures of this fast-paced life, family problems, life-cycle changes, and poor health can leave even the most positive of us feeling negative. So how do we cope when this happen? How do we resist the pressure to be all things to all men? How do we handle the guilt when we feel we are failing and inadequate? How can we learn to be more focused? And importantly, how can we learn to get pleasure out of life when everything around...


Successful Selling - The Easy Step by Step Guide - audiobook
Successful Selling - The Easy Step by Step Guide - audiobook
Pauline Rowson
Matrix Digital Publishing

We are all in the business of selling. Selling our products and our services, selling our company, and especially selling ourselves. So whether you are selling business to business, or business to consumer, this audiobook will tell you in simple steps how to close more sales and win more business. Topics covered include:

How to build better rapport with your prospects

How to sell to the right people

How to use a sales structure that works

How to overcome...




Motivating Your Staff for Better Performance - Build Trust and Motivate People - audiobook
Motivating Your Staff for Better Performance - Build Trust and Motivate People - audiobook
Brian B. Brown
Matrix Digital Publishing

Business owners and managers are under increasing pressure to perform. Never has there been a better time to practice good people motivation and management techniques. Lack of employment security and flexible working contracts have reduced the level of loyalty, so more emphasis needs to be placed on building positive relationships with people. Traditional carrot-and-stick management techniques no longer work...


Better Budgeting for Your Business - Optimize Your Company’s Financial Perfomance - audiobook
Better Budgeting for Your Business - Optimize Your Company’s Financial Perfomance - audiobook
Brian B. Brown
Matrix Digital Publishing

In an increasingly cost conscious world, control over your organisation's income and expenditure is vital. For most successful organisations, this control begins with a budgeting process that sets the scene and forms the basis for the business operation for the year ahead. But for many people, budgeting is a time-consuming nuisance to be endured with as little patience and commitment as is possible...


Entrepreneurship - The Seeds of Success - audiobook
Entrepreneurship - The Seeds of Success - audiobook
John Forbat
Matrix Digital Publishing

Challenge the normally accepted limits of ''what is possible'' in business

Entrepreneurship is usually associated with individuals and small companies. Yet it is the successful entrepreneurs who develop businesses into large corporations - their spirit, leadership and determination lead to great things.

In this book John Forbat, serial entrepreneur, covers:

- Characteristics you will need to succeed...




















Managing Change - Adapt and Evolve Your Organisation to Keep Ahead in a Changing World - audiobook
Managing Change - Adapt and Evolve Your Organisation to Keep Ahead in a Changing World - audiobook
Brian B. Brown
Matrix Digital Publishing

A certainty in life is that things will change - sometimes bringing new experiences we enjoy and at other times those we would prefer to avoid. While change may be certain, our natural aversion to it creates conflicting pressures.

Failure to recognise and address these conflicts is the main reason why change initiatives do not produce the gains, growth, and security anticipated. This book will help you to understand what drives change in your organisation...






Peter Ruff - ebook/epub
Peter Ruff - ebook/epub
E. Phillips Oppenheim
Ventigo Media

With the police hot on his tail, Peter Ruff decides to turn from a life of crime to the more lucrative life of a private investigator. With his ties to the underworld and his skill at disguise, Peter is the perfect sleuth. Along with his trusted and beautiful assistant, Violet Brown, Mr. Ruff is brilliantly successful in his new career. As his reputation for solving crime grows, he is noticed and adopted as a leader by a large conglomerate of criminals...

A Desert Bride. A Story of Adventure in India and Persia - ebook/epub
A Desert Bride. A Story of Adventure in India and Persia - ebook/epub
Ventigo Media

Ronald Makivor and Jack Bangles decided to find the peacock throne of Shah Jehan, who, as they say, Nadir Shah took away from Delhi. Their adventures begin with fleeing wide legs from the rebellious sepoys. Over time, they enter the service of the Afghan prince a model of knightly honor who must have been very unlike his compatriots, unless they are greatly offended by the general message. In his company...

The Milan Grill Room - ebook/epub
The Milan Grill Room - ebook/epub
E. Phillips Oppenheim
Ventigo Media

The Milan Grill Room is a series of ten connected short stories featuring the character of Louis, a crippled veteran of World War I and maître dhôtel, who solves crimes from his table in the Grill Room of the hotel and who is able to provide invaluable assistance to the British police and Secret Service. Tracking spies, catching traitors, uncovering plots, often in the company of Major Charles Lyson of the Secret Service...

Aesthetic Energy of the City. Experiencing Urban Art & Space - ebook/pdf
Aesthetic Energy of the City. Experiencing Urban Art & Space - ebook/pdf
Agnieszka Gralińska-Toborek, Wioletta Kazimierska-Jerzyk
Wydawnictwo Uniwersytetu Łódzkiego
In this book, metaphorically referring to the concept of energy, we wish to point out that it is possible to talk about aesthetic energy and that this concept is very useful in the discussion on the subject of the city. We ask representatives of various specialisations about the possibility of obtaining and maintaining aesthetic energy, therefore different research perspectives and seemingly distant objects of research – from architecture and urban...
English in Situations. Listen & Learn to Speak (for French, German, Italian, Japanese, Polish, Russian, Spanish speakers) - audiokurs + ebook
English in Situations. Listen & Learn to Speak (for French, German, Italian, Japanese, Polish, Russian, Spanish speakers) - audiokurs + ebook
Dorota Guzik, Joanna Bruska, Anna Kicińska
DIM - Nauka i Multimedia

Kurs językowy w języku angielskim (dla osób biegle władających językiem angielskim).

English in Situations. Listen & Learn to Speak. Pack of 4 courses: A Month in Brighton + Holiday Travels + Business English + Grammar Tenses (for French, German, Italian, Japanese, Polish, Russian, Spanish speakers).

Four audio courses at intermediate level, which quickly and effectively increase vocabulary...

The Green Pack - ebook/epub
The Green Pack - ebook/epub
Edgar Wallace, Robert Curtis
Ventigo Media

The Green Pack is a novel adapted from a successful play by the playwright Robert Curtis. Robert Curtis was the private secretary to British crime writer Edgar Wallace. Curtis and Wallace met for the first time in 1913, before parting following the outbreak of World War One, as Curtis had to do his military service. In 1916, he was discharged from the service after contracting malaria. In 1918 he was reunited with Wallace who employed him as his...

The Profiteers - ebook/epub
The Profiteers - ebook/epub
E. Phillips Oppenheim
Ventigo Media

A novel of crime and conscience by Edward Phillips Oppenheim (1866-1946), the self-styled prince of storytellers. The Profiteers was written about the stock market post-World War I and pre-1929 crash. The tale of the Bechtel family dynasty is a classic American business story. It begins with Warren A. Bechtel, who led a consortium that constructed the Hoover Dam. From that auspicious start, the family and its eponymous company would go on to build...

Golden Rules - Effective Listening - audiobook
Golden Rules - Effective Listening - audiobook
David Ryder
Matrix Digital Publishing

You've got through to the prospective customer either or the phone or in person. It's taken preparation, effort, persistence and a slice of luck. But there you are with that one opportunity to make a sale, secure a deal.

What on earth do you say? How do you win the prospect over? How do you persuade them that you have the right product or service for them? You've heard that ''people buy people'', but how do you put that into practice...




The Broken Trail - ebook/epub
The Broken Trail - ebook/epub
Harold Bindloss
Ventigo Media

Construction master Cassidy was popular with the people around him. Although he was a strict employer, everyone was pleased with his work. He did a lot of difficult railway work in western Canada. But how will his character affect his reputation and performance?

Inside the Lines - ebook/epub
Inside the Lines - ebook/epub
Earl Derr Biggers, Robert Welles Ritchie
Ventigo Media

Inside the Lines is a drama that developed during the First World War. The story about a business woman who came to New York to visit her department store. She meets an officer in the British signal corps. He escorts her to Paris and advises to quickly complete his business and return to America before the start of the war. But our heroine does the opposite and is in difficult circumstances.

Recruiting the Right Staff - How to Get the Best People for Your Business - audiobook
Recruiting the Right Staff - How to Get the Best People for Your Business - audiobook
Chris Dukes
Matrix Digital Publishing

Employing the right people is critical to the success of any business. Appointing the wrong person can be expensive, not only in monetary terms but also in terms of wasted time and energy. It can also lead to internal conflict, higher absenteeism, and lost production time. Recruitment is not simply about discovering ways to get hold of someone quickly and cheaply to fill a gap; it is about an analysis of your organisation's needs and filling that...
Service design po polsku. Jak przyciągnąć, zadowolić i zatrzymać klientów - ebook/epub
Service design po polsku. Jak przyciągnąć, zadowolić i zatrzymać klientów - ebook/epub
Marcin Chłodnicki
Wydawnictwo Naukowe PWN

Książka ta pomoże Ci:
-przygotować lepsze i unikatowe usługi,
-uniknąć wpadek przy wdrażaniu wszelkich zmian,
-poprawić rentowność i stabilność biznesu,
-oferować klientom autentyczną korzyść.
Jest to pierwsza na polskim rynku publikacja, w której autor wyjaśnia, jak dzięki service design zaprojektować produkty i usługi zorientowane na użytkownika. Tłumaczy, jak uczynić je bardziej praktycznymi...


It’s Easy Being Green - Simple Ways to Save the Planet - audiobook
It’s Easy Being Green - Simple Ways to Save the Planet - audiobook
Mark Mann
Matrix Digital Publishing

As more and more of us become aware of climate change we are beginning to look for lifestyle changes that will provide us with a more eco-friendly existence.

It’s Easy Being Green is a little book for the growing number of what have been dubbed “eco-worriers, not eco-warriors” - concerned but not-yet committed people who want to reduce their environmental impact but aren’t quite sure where to start...


The Spymaster - ebook/epub
The Spymaster - ebook/epub
E. Phillips Oppenheim
Ventigo Media

A mystery novel with international intrigue set in London before World War Two. Sir Maurice Oldfield was one of the most important British spies of the Cold War era. A farmers son from a provincial grammar school who found himself accidentally plunged into the world of espionage, Sir Maurice was the first Chief of MI6 who didnt come to the role via the traditional public school and Oxbridge route...

The Naked Trader - How Anyone Can Make Money Trading Shares - audiobook
The Naked Trader - How Anyone Can Make Money Trading Shares - audiobook
Robbie Burns
Matrix Digital Publishing

It's back - and this time it's even more revealing. In this completely updated and expanded edition, top trader Robbie Burns gives you the lowdown on the strategies you need to make money from the stock market without having to sit at a screen all day. Robbie quit the rat race in 2001, and believes you can do it too.The original Naked Trader flew off the shelves as the glowing reviews from readers mounted up...









Failed Agile Transformations - ebook/pdf
Failed Agile Transformations - ebook/pdf
Łukasz Olczyk
self publisher

Every time I go to speak at the conference, I can see the same pattern repeating, over and over again. When I ask the audience to raise their hands if their companies are Agile, it’s rare for anyone not to do so. Apparently, working this way became a new standard.

It is a good thing, without a doubt.

There’s a caveat, though. When I do some consulting projects with the very same companies, I see an odd dichotomy...

The Spokesman - ebook/pdf
The Spokesman - ebook/pdf
Tim Clayton
Self Publishing
Death, dirty money and cycling. Faced with the sudden death of his wife and children, ‘The Spokesman’ is a story of how one man takes on a long, difficult, and largely unplanned, journey to try to come to terms with his loss. In acts of seeming altruism and catharsis, Mark starts giving away wads of money and anonymous letters of hope and regret to strangers. But who really knows where the money has come from...
Spritz - audiobook
Spritz - audiobook
Neil J. Hart
Matrix Digital Publishing

Alan Partridge meets The League Of Gentlemen. Directed by Edgar Wright and a young George Lucas...

Bob Flint is a man with a dream. A dream of running his own bar, Bob’s Bar.

The only trouble is, since he married Maggie Flint he hasn’t had any money, drive or ambition. So, after an horrendous accident with a whiskey bottle, Maggie goes into a coma and Bob discovers her secret life insurance policy just waiting to be collected...




Business Matters - ebook/pdf
Business Matters - ebook/pdf
Elżbieta Jendrych, Halina Wiśniewska
Wolters Kluwer

Business Matters covers a variety of business-related topics introducing a wide range of vocabulary as well as providing ample opportunities to practice and master the use of Business English. The list of topics includes:

  • Company and market structure
  • Recruitment process and employee motivation
  • Market research, production and pricing policy
  • Advertising and promotion
  • Sales and distribution
  • International trade and globalization
  • Transport and logistics
  • Business...





The Mixer - ebook/epub
The Mixer - ebook/epub
Edgar Wallace
Ventigo Media

This is an excellent collection of short stories that include The Silk Stockings, Cinema Teaching by Post, A Gambling Raid, and many more. The Mixer is a particularly cool and resourceful scoundrel who works on the philanthropic principle of robbing only the thief and outswindling the swindler. He shows unfailing ingenuity in relieving of their ill-gotten gains the successful promoters of burglaries...